Current context
Keep the vehicle and open question attached.
The agent can see the permitted lead, customer, conversation, booking, and consent context needed for the next response.
Dealership lead follow-up.
Give every open lead a clear next step, even when the showroom is busy or closed. Cronus can continue the conversation, keep the record current, and bring in your team when a person should decide.
Last updated
- Start from the lead
- Use the current customer, vehicle, conversation, and open commitment.
- Follow the rules
- Check channel availability, consent, timing, approvals, and handover.
- Record the outcome
- Keep the reply, booking, task, or stop reason visible to the dealership.
Your team sees the journey before it starts.
The team can inspect the audience, timing, messages, and branches before an authorized person activates the work.
Review the complete path before it runs.
See who the journey is for, when each step happens, what the message says, and where a person takes over.
Keep the booked next step with the conversation.
When the customer responds, the conversation, vehicle interest, and appointment remain visible to the team.
Follow up from what the customer already told you.
The first message should not make a warm lead start again. Cronus can use permitted customer and vehicle context to continue from the last useful point.
Useful outcome
Aim for a reply, booking, task, or clean handover.
Each step has a defined job and a visible result, instead of sending activity for its own sake.
Automate the repeatable work. Keep judgement with the team.
A journey can prepare and deliver routine steps while approval, exceptions, and live customer judgement remain explicit.
Before activation
Review the audience, timing, and messages.
Draft journeys stay inactive until an authorized person reviews and activates them.
While it runs
Stop when consent, policy, or context says stop.
Channel guardrails and journey state can block, skip, pause, or hand over work without pretending it was completed.
Follow-up should continue the conversation.
A generic sequence can send on time and still miss the customer. A governed journey starts from current context and records what happened.
The schedule runs without the customer story.
The same template goes out even when the vehicle, consent, or conversation has changed.
Each step checks the current situation.
The journey uses the permitted context, applies channel rules, and gives the team a complete draft to inspect before activation.
Dealer questions.
What is dealership lead follow-up automation?
It is a defined path for continuing an open customer conversation across one or more channels, with timing, messages, outcomes, and team handover agreed in advance.
Can Cronus follow up after the dealership closes?
Yes, for configured journeys and channels. The same consent, timing, disclosure, approval, and handover rules still apply outside showroom hours.
Does every lead receive the same message?
No. The journey can use permitted customer, vehicle, conversation, and segment context. Your team reviews the audience and message logic before activation.
Can a salesperson take over?
Yes. The dealership can define handover points, review the work, pause the journey where supported, and continue the conversation as a person.
How do we start?
Choose one missed or slow follow-up path, define the eligible audience and next useful outcome, connect the required channel, and review the complete journey before activation.
Choose where to begin.
We map the customer path, the AI role, and the team handover.