Customer
Know who is asking.
Contact details, lead state, consent, recent topics, and bookings can inform the answer.
Automotive AI chatbot.
An automotive AI chatbot answers dealership questions with the customer and vehicle in view. When the conversation moves to another supported channel or to a person, the same history can move with it.
Last updated
- Remember the customer
- Keep the customer, vehicle, conversation, and booking together.
- Take a useful next step
- Qualify the request, book when allowed, or bring in the team.
- Keep people in control
- Set what chat may do and when a person should take over.
One thread, both sides.
The shopper asks while browsing. The dealership sees the same customer, car, and next step.
Ask on the vehicle page
The chat stays on the dealer page and shows stock from connected inventory.
Share the customer story
The conversation becomes a visible lead, booking, and summary for the dealership team.
Hand the thread to the team
An authorized operator sees the conversation and its booked test drive before taking over.
Remember what matters.
A useful answer needs the customer, vehicle, and recent conversation, not just the latest message.
Vehicle
Keep the car with the question.
Vehicle interest, test-drive requests, and trade-in details stay with the customer.
Turn chat into a clear next step.
The dealership decides what chat may complete and when a person should join.
Book or request
Book or send a request.
Book a test drive when the details and schedule are available. Otherwise, send the request to the team.
Handover
Bring in a person without a restart.
Keep the conversation, customer, and vehicle together when a team member takes over.
When basic chat is enough.
Simple questions may only need simple chat. Customer history, vehicle context, and approved actions need a deeper connection.
A traditional dealership chat tool
Use it for website answers and lead capture when the conversation can end there.
Chat with a shared customer view
Cronus connects customer and vehicle details to approved actions, supported channels, and a clear team handover.
Dealer questions.
What is an automotive AI chatbot?
It is a dealership chat assistant built for vehicle, lead, booking, and service questions. It can use the customer and vehicle details available to it, then move the conversation to an approved next step.
Can the chatbot qualify dealership leads?
Yes. It can gather contact details, vehicle interest, timing, trade-in information, and the customer's requested next step. The resulting lead and conversation remain visible to the team.
Can an automotive chatbot book a test drive or service appointment?
It can book or reschedule a test drive and submit a service appointment request when the required details, schedule access, and permissions are available. Otherwise it can hand the request to the team.
Will the chatbot work with our dealership CRM and DMS?
It is designed to work alongside them. The first rollout connects only the customer details and approved actions needed for the chosen journey, using the access those systems provide.
When does a dealership need more than basic chat?
Basic chat may be enough for website questions or lead capture. More connected chat helps when the conversation must remember the customer and vehicle, continue on another supported channel, or complete an approved action.
Choose where to begin.
We map the customer path, the AI role, and the team handover.