Vehicle questions
Answer from approved dealership context.
Use current vehicle and dealership information, then keep the customer's chosen car with the conversation.
WhatsApp for car dealers.
Let an AI agent answer common questions, continue vehicle interest, book the next step, and hand the conversation to your team. The customer stays in one thread and your rules stay in force.
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- One customer thread
- Keep the vehicle, questions, booking, consent, and next task with the conversation.
- Governed replies
- Apply consent, first-contact AI disclosure, and the WhatsApp customer-service window.
- Human command
- Let the team review the work and take over when a person should decide.
The conversation and dealership record move together.
Cronus keeps the customer-facing thread beside the context and controls the dealership team needs.
Continue the conversation on WhatsApp.
The agent responds in the channel the customer already uses and keeps the vehicle and appointment in context.
See the context and take over.
The dealership sees the customer, vehicle, current conversation, and handover control in one place.
Handle the useful next step, not just the reply.
A dealership WhatsApp conversation often needs stock context, a booking, or a team handover. Cronus keeps those steps attached.
Bookings
Move from interest to an available time.
Collect the useful details, offer a valid next step, and write the confirmed appointment back to the customer record.
Respect how WhatsApp is meant to work.
The channel has specific rules for outreach and free-form replies. Architera checks them at the point of sending.
Consent and disclosure
Keep permission and AI identity clear.
Outbound journeys use consent checks. The first AI contact includes disclosure unless the message has verified human authorship.
Customer-service window
Use an approved template when free-form messaging is closed.
If the open reply window cannot be verified, a free-form message is blocked rather than sent on an assumption.
A channel is not a customer workflow.
WhatsApp carries the conversation. Cronus connects it to the customer, vehicle, booking, follow-up, and team controls behind the reply.
The message arrives without the rest of the story.
An operator searches for the vehicle and customer context, then copies the outcome into another system.
The thread opens with the useful context attached.
The agent and the team can work from the current conversation, vehicle interest, consent, and next step.
Dealer questions.
Can an AI agent answer dealership WhatsApp messages?
Yes. A configured Cronus agent can answer approved questions, continue vehicle interest, collect useful details, and book or hand over the next step.
Can our team take over a WhatsApp conversation?
Yes. The conversation stays visible to the dealership team, and an authorized person can take over when the customer asks or the situation needs human judgement.
How does Architera handle WhatsApp consent?
Outbound journey sends pass through consent and frequency checks. Inbound consent or opt-out signals are recorded, and withdrawn consent blocks automated replies that should not be sent.
What happens outside the WhatsApp customer-service window?
Free-form sending is blocked when the open window cannot be verified. An approved template is required for an eligible message outside that window.
Can WhatsApp use live vehicle and booking context?
Yes, when those sources are connected for the rollout. Cronus can keep the selected vehicle and available booking step with the customer conversation.
Choose where to begin.
We map the customer path, the AI role, and the team handover.