Customer systems
Work with the CRM or DMS already in place.
Define the records Architera may read or update, how identities match, and where the final customer or deal record remains authoritative.
Connect the systems your dealership already runs.
Architera can work alongside existing dealership systems, feeds, and customer channels. Each rollout starts by deciding which source owns each fact and what the first customer journey actually needs.
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- Connect what matters
- Start with the data and channels needed for one complete customer journey.
- Keep a source of truth
- Agree which system owns each customer, vehicle, price, booking, and consent fact.
- Test the handover
- Prove the read, action, receipt, and recovery path before widening the rollout.
Bring the right facts into the right job.
Integration is not a logo wall. It is a set of deliberate reads and actions tied to the customer work being improved.
Vehicle and product data
Map stock, imagery, prices, and model data.
Atlas and Forge can use supported feeds and product sources while preserving source details, dealer edits, and publishing state.
Customer channels
Connect web chat, WhatsApp, email, and approved voice.
Channel availability is set per rollout. Consent, disclosure, delivery, and handover rules stay with the channel that carries the message.
Make the boundary clear before going live.
The useful question is not whether two systems can exchange data. It is whether the complete customer and operator path is dependable.
Ownership
Name the system that owns each fact.
Customer identity, consent, stock, price, booking, and order status each need one agreed authority.
Verification
Exercise the consuming path.
A connection is ready when the dealership can see the right fact, perform the permitted action, and inspect the resulting record.
Connection is not replacement.
Architera can coexist with current systems or take on more of the workflow over time. The choice follows the dealership's operating model.
A logo appears before the workflow is proven.
The system may be listed as available while field ownership, consent, and recovery are still undefined.
One journey proves the data and action path.
The rollout names the producer, consumer, delivery path, human handover, and verification for every required connection.
Integration questions.
Can Architera work with our current CRM or DMS?
Yes, where the required access and data are available. We first agree which system owns each record and connect the fields needed for the starting journey.
Which stock feed formats can Atlas use?
Atlas supports CSV, XML, and JSON feed paths. The exact setup depends on the source, fields, imagery, update pattern, and availability rules.
Can we connect WhatsApp and email?
Yes. Channel availability is configured per rollout, with consent, disclosure, delivery, and customer-service rules checked for the channel in use.
Do we need every integration before launch?
No. A focused launch connects only what one useful journey needs. More records, channels, and products can follow after that path is working.
How do you verify an integration?
We test the real consuming path: the correct record is read, the permitted action reaches the destination, the result is recorded, and failures have a clear recovery path.
Map one connection end to end.
Bring the starting journey and the systems it touches. We will define ownership and proof.